Frequently Asked Questions

Job Seeker

General FAQs

  • How does WorkLocally work?
  • There are other sites out there why should I choose WorkLocally?

Membership

  • What membership types do you offer and what are the differences between them?
  • What are subscription changes?
  • How do I upgrade my membership?
  • How do I downgrade my membership?
  • How do I cancel my membership?
  • My subscription has expired but I want to quote on jobs, what do I do?
  • What about refunds?

Building your Profile

  • How do I upload my qualifications and certifications?
  • How do I update my profile?
  • What does WorkLocally Verified mean?
  • How do I become WorkLocally verified?

Searching and Quoting on Jobs

  • How do I search for jobs?
  • What is the difference between Online Quote Job Posts and Direct Callback Job Posts?
  • How can I purchase Direct Callback Job tokens?
  • How do I quote on jobs?
  • What should I do if I suspect that a job post is fake or contravenes the terms and conditions/spirit of the WorkLocally site?

Managing your Job Quote

  • How do I revise my quote?
  • How can I communicate with the Job Poster?
  • I have been awarded a job what happens next?
  • How do I withdraw a quote?
  • What do I do when the job has been completed?
  • How do I leave feedback?
  • What should I do if I disagree with the feedback left by a Job Poster?

Account Settings

  • How do I enable and disable email alerts?

Payment Options

  • How do I get charged?
  • How can I view my current/previous bills?
  • Do Direct Callback Tokens have an expiry date?
  • Can I see how my Callback Tokens have been spent?

Contact Us

  • I have some suggestions to help improve WorkLocally what should I do?

General account FAQs

  • How do I log in to my account?
  • What do I do if I have forgotten my password?
  • How do I change my password?
  • How do I change my registered email address?

Job Poster

General FAQs

  • How does WorkLocally Work?
  • There are other sites out there...why should I choose to post my job with WorkLocally?

Posting a Job

  • What is the difference between Online Quote and Direct Callback Jobs?
  • How do I post a job?
  • What should I include in my job post?
  • Does my job post expire?
  • Can I edit my job post?

Managing your Job Post

  • How will Job Seekers find my job post?
  • How will I know when someone has quoted on my job / intending to call me back about my job?
  • How can I review the Job Seekers that are interested in or who have quoted on my job post?
  • How do I decide which Job Seeker is right for me?
  • How do I read a message received from a Job Seeker or send a message to a Job Seeker(s)?
  • What should I do if I receive a message that contravenes WorkLocally's communication policy?
  • How do I exchange contact details with a Job Seeker?
  • Why can't I exchange contact details with more than one Job Seeker?
  • Why can't I display contact details on my public profile?
  • My contact details have changed, but I still have an active job post what do I do?
  • I have found the right Job Seeker how do I award the job to them?
  • What happens if I award the job on WorkLocally and then the Job Seeker turns out not to be right for me?
  • Can I reject or ignore job quotes received from Job Seekers who are not right for me?
  • I have not received any interest from Job Seekers what can I do?
  • Can I copy the details of my job post for future job posts?
  • I no longer want to advertise my job on WorkLocally how can I close my job post?
  • What does WorkLocally verification mean and how do you screen Job Seekers?
  • What do I do once the job has been completed?
  • How do I leave feedback?
  • What guarantees do you provide for the quality of work done as a result of a job post on WorkLocally?
  • How can you be sure that previous feedback is genuine and accurate?
  • What should I do if I disagree with the feedback left by a Job Seeker?
  • What should I do if I am not happy with the quality of work completed by the Job Seeker?
  • Do you suspend or ban Job Seekers from using WorkLocally?

Your Profile

  • How do I update my profile and contact details?

Contact Us

  • I have some suggestions to help improve WorkLocally what should I do?

General account FAQs

  • How do I log in to my account?
  • What do I do if I have forgotten my password?
  • How do I change my password?
  • How do I change my registered email address?